VIDEO: 911 callers will have a new feature that is expected to revolutionize the way first responders deal with life-and-death situations. A new update to the Apple iOS software will allow 911 centers to actually see emergency situations.
KDKA-TV was given an exclusive look inside the Butler County 911 center, where a complete game changer is going down, not only for the call centers, but also on Apple iPhones.
Center director Rob McLafferty explained to KDKA-TV how this new tool works, using his iPhone to demonstrate. He dialed 911 normally and call center operator Shawn Smith answered. "Now what's happened though, Shawn now has a link below that says live video. He's gonna click on that live video. That's gonna send me a message and it says 'am I willing to share my live video?' I share that live video with Shawn," McLafferty explained.