Firefighters cradled an injured 85-year-old crash victim and set her on a spine board before putting her on the ground.
If things had worked the way they should, the elderly woman would have been put directly into an ambulance.
But there was no Grady ambulance. There was confusion and a lengthy delay of nearly one hour on the recent Saturday morning when an elderly couple from Ohio crashed into a curved wall on the interstate.
Atlanta leaders, including Councilman Dustin Hillis, say while the delay was extreme it often takes Grady EMS too long to get on scene.
On that morning last month, there were two crashes on the highway. The initial ambulance stopped at the wrong accident.
On Atlanta 911 communications, a frustrated police officer is heard imploring the dispatch officer to get an ambulance to the scene. He advised that firefighters had done all they could, but only Grady EMS could transport.