Colorado Springs first responders resort to backup plan during AT&T outage

  • Source: KOAA-TV NBC 5 Pueblo
  • Published: 02/23/2024 12:00 AM

VIDEO: As AT&T reported outages for tens of thousands of customers nationwide on Thursday, the Colorado Springs Police Department (CSPD) and Colorado Springs Fire Department (CSFD) said their crews experienced the impacts. Both departments use AT&T FirstNet, a cell service for first responders that gives them boosted connections in areas with poor service. However, the service was not immune to Thursday’s outages while first responders were out on calls. Ashley Franco, Public Information Officer for CSFD, said crews saw outages from about 3:45 a.m. to 4:35 a.m. Thursday morning. She said the outage impacted CSFD mobile phones and computers that hold information about calls for service. "What those computers do for us is really give us the information on what call we're responding to, any information that our call takers and our dispatchers are getting. It helps us with GPS, it helps us navigate, you know, where we're going," said Franco.


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