VIDEO: The United Phoenix Firefighters Association says Ahwatukee is one area seeing the biggest delays in response times. Neighbors tell us that happens often at the intersection of 17th Avenue and Liberty Lane.
"I will hear the accident happen, I will look out my window and I will wait 15, 20, sometimes even 30 minutes for someone to show up,” says John Sadauskas, Ahwatukee resident.
Sadauskas lives right behind the intersection and sees crashes there every few weeks.
“You call 911 and they say, ‘we're sending somebody.’ Well, where is that somebody?” says Sadauskas.
The Phoenix fire union is aware of that. That’s why they have been stressing the need for more resources, as their average response time has gone from five minutes to now almost nine minutes.