VIDEO: Video calls with 911 dispatchers may soon be a reality in Albuquerque. The city’s fire rescue agency is looking to launch a new online video platform that they hope will help free up firefighter paramedics in the field. “This would give our dispatchers the ability to actually see the patient on scene,” said AFR’s EMS Division Chief Chris Ortiz. Ortiz said the department hopes to adopt a program that would allow dispatchers to see a 911 call in real time before crews even arrive on the scene. “They can’t see the dispatcher on the other side, but the dispatcher can see them and in that, it will give a frame that will give the patient’s heart rate and respiratory rate,” said Ortiz. With a smartphone, the 911 caller would get a link to a website from a dispatcher. That link would then launch a live video call inside of the browser.