VIDEO: Jefferson County 911 is using new artificial intelligence technology to provide faster and more efficient emergency responses throughout Jefferson and Clear Creek counties.
At the emergency operations center, every call starts the same way.
"This is Jeffcom 911. Can you hear me?" said call taker Juanita Williams.
But after that, Williams has no idea what will come next.
"We're here to be the calm voice in the storm of people's lives," said Williams.
In the past, she took notes throughout the call, but now, new AI is helping her do that.
"This is a first in Colorado, first in the state for rolling out our advanced features here," said Chris Hill, COO of Carbyne. Carbyne is the new AI technology created to assist call takers.
Hill said every conversation is written out, capturing details quicker than before.
The platform can also automatically detect different languages, so there's less waiting for interpreters.