VIDEO: Calls made to police and fire in Bath Township through the non-emergency numbers are now being answered by artificial intelligence. The city is partnering with Summit County Regional Dispatch to let AI handle their non-emergency calls so that dispatchers might be freed up to handle more serious 911 calls. If you call the non-emergency line there, you will end up speaking with Eva. She is programmed to interact intelligently with callers, reacting to what they are saying, displaying a real-time log of the conversation on screens for dispatchers and creating a summary that can be used for an incident report.
The township entered into an agreement with the programโs Seattle-based creator with a five-year contract paid for through 911 fees collected through the county. So far, Police Chief Vito Sinopoli says Ava has been impressive โ asking appropriate questions based on what the caller is sharing and responding appropriately. โOne of the things that impressed me most was its ability to be so intuitive,โ said Sinopoli, explaining that Ava is able to translate 30 different languages and is programmed to sense any indications in a โnon-emergencyโ call that would make it more serious. It can then immediately transfer the call to a live dispatcher.
