Cheyenne Fire Rescue recently announced that residents are able to provide after-incident feedback via text message, allowing the department to continue to improve the service it provides.
A release from CFR says that the new text feedback service, managed through PowerEngage, will automatically text the number connected to a service call following most requests for service from Cheyenne Fire Rescue. Text messages are sent hours or days after the incident and will ask residents to partake in a quick survey about their experience with their call for service. The tool will also allow residents to provide their own comments or feedback, and it gives them the opportunity to thank a first responder.
โWeโre continually looking for how we can keep improving our service to Cheyenne,โ Chief Andrew Dykshorn said. โThis feedback tool is an easy way for residents to let us know how we did and if thereโs anything we can do better in the future.โ
Residents who call from a landline will not receive a text, and those who do not want to participate can simply not respond to the message. As with all texts, residents may reply with โSTOP,โ which will opt them out of all future text surveys from the department. Residents shouldnโt use the texting service to report any type of emergency or crime. As always, call 911 in response to an emergency.
