VIDEO: During an emergency itโs the job of a 911 operator to determine who to send and where to send them. That process is becoming more efficient in Spartanburg County thanks to a new computer system. If youโve ever listened to a police scanner before, you hear the static sounds of voices delivering information. Last week that changed in Spartanburg County, when Spartanburg 911 started using a new robotic voice. โThis is a PURVIS Automated Voice Dispatch System, it is a station alerting system for fire departments and EMS,โ Clinton Morgan, shift supervisor at Spartanburg 911, said. The dispatchers are still there, answering every call. But once the operator collects information from the caller and is ready to send to first responders, the robot does the talking.
